Privacy Policy

The Media Store (Aust) Pty Ltd (ACN 639 793 025) as trustee for The Media Store (Aust) Unit Trust (ABN 34 469 748 877) nd its related companies (together we, us, our and other similar expressions) are committed to protecting your personal privacy.  This Privacy Policy tells you how we collect, store, use and disclose your personal information.  Information is your ‘personal information’ if it is about you as an identified or identifiable individual.  We encourage you to read this policy carefully so that you understand how we deal with that information.

 Our Privacy Principles

 We are bound by the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).  We have adopted internal policies and procedures to ensure that personal information that we collect, store, use and disclose is dealt with in accordance with the APPs.  You can see the full text of the APPs online at www.privacy.gov.au.

Information we collect

In order to provide our customers with our products and services, we may collect and use personal information about them.  If we are not provided with all the personal information we request, we may not be able to supply our products and services to you, and you or your organisation may not be able to participate in future offers of goods or services which we supply. 

The type of information we collect includes names, addresses, email addresses, and other contact details. We may also collect details of and other personal information about you.

We do not normally collect or store ‘sensitive information’, as defined in the Privacy Act 1988 (Cth) (eg information about ethnic origin, religious beliefs or health). However, where we are required to and able to do so, we will ask for your consent before collecting your sensitive information and let you know the purpose at the same time.

How we collect personal information

Generally, we collect your personal information from you.  For example, we may collect information from you when you send us an enquiry through our websites, or when you provide us with information, whether in person, by telephone, online or in writing.  If you submit an enquiry (including by telephone or online), we will collect information necessary to respond to that enquiry.

In some circumstances we may be provided with personal information by third parties. We will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

We may also engage third-party service providers (including CRM platforms, analytics services, or AI tools) to assist in delivering our services. In doing so, we ensure that any shared data is handled under strict privacy and security standards, including safeguards for any cross-border data transfers, where relevant.

How we store personal information

We take all reasonable steps to keep secure any personal information which we hold about you and to protect your personal information from loss, misuse or unauthorised alteration. Any personal information you provide to us is stored on secure servers. Access to personal information is limited to our employees who specifically need it to carry out their business responsibilities. We also maintain security procedures and follow internal policies to manage and protect the use and storage of records containing personal information.

    Purpose of collection

    We collect, hold, use and disclose personal information so we can:

    • meet our legal obligations;
    • identify our customers, potential customers and their representatives;
    • provide our products and services or other benefits to you;
    • communicate with you;
    • inform you of any initiatives we think may be of interest to you;
    • inform you about our products and services and the benefits of using our products and services;
    • provide you with information about offers or other benefits that may become available;
    • seek your opinion or comments about our products and services;
    • carry out billing and debt recovery activities;
    • carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner;
    • develop and implement initiatives to improve our products and services;
    • contact you to enable us to manage your account and fulfil our obligations to you or your organisation;
    • recover monies owing to us from time to time,

    and for other secondary purposes.

    Disclosure

    We usually disclose the personal information we collect to our related entities, service providers and contractors that help us supply our products and services. For example, we may disclose the personal information we collect to our information technology providers, providers of marketing and promotional services, professional advisers such as legal practitioners and accountants, debt collectors and insurers.

    Except as indicated above, we will not disclose your personal information to a third party unless:

    • you have consented to the disclosure;
    • the third party is our service provider or contractor, in which case we will require them to use and disclose the personal information only for the purpose for which it was provided to them;
    • the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business;
    • the disclosure is to a related entity; or
    • the disclosure is permitted, required or authorised by or under law.

    Marketing

    We may use personal information to advise you of new products and marketing initiatives that we think may be of interest to you.  This may include product or service offerings, newsletters and general information about us.

    If you prefer not to receive information about our products and services, you can ask to be removed from the relevant circulation list by opting out through the unsubscribe mechanism provided in all communications or contacting us at the contact details listed below.  

    We never disclose personal information to a third party for the purpose of allowing them to direct market their products or services to you, unless you have expressly consented to that disclosure.

    Access

    If at any time you want to know what personal information we hold about you, you are welcome to request access to that information by contacting us at the contact details listed below.

    Quality and correction

    We always try to make sure that the information we hold about you is accurate, complete and up-to-date. If at any time you believe the personal information that we hold about you is incomplete or inaccurate, please let us know. We will use all reasonable efforts to correct the information.

    Website, cookies and online services

    To ensure we are meeting the needs and wants of our website users, and to develop our online services, we may collect aggregated information by using cookies or similar electronic tools.

    Cookies are unique identification numbers like tags that are placed on the browser of our website users.  These cookies are used to retain login and location information in order to make your experience more convenient and personal.  We do not use cookies to track your internet activity before or after you leave our website.  No other business has access to our cookies.

    We do not use this technology to access your personal information in our records and you cannot be personally identified from a cookie. You may, at any time, prevent the setting of cookies through our website by opting-out through relevant pop-ups on our website.

    We may also use AI tools in connection with your personal information, including to help us decide how to best communicate with our clients and potential clients. We have internal policies in place in relation to the use of AI tools within our business. Under our policies, we will always endeavour to use AI tools with human oversight and avoid sharing any personal information with open AI tools..

    Changes to this policy

    As our business evolves, our business processes and policies will be reviewed and may be amended. We may change this policy at any time. We will notify you of any change by posting an updated version of the policy on our website.  Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy.

    Complaints

    We are committed to constantly improving our procedures so that your personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or the APPs, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction.

    Our privacy officer will:

    • listen to your concerns and grievances;
    • discuss with you the ways in which we can remedy the situation; and
    • put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate.

    No disclosure to overseas recipients

    We are not likely to disclose personal information to overseas recipients.

    Contact us

    If you require more detailed information about how we deal with personal information or if you have any concerns about how we have dealt with your personal information, please let us know by contacting us at:

    Privacy Officer
    The Media Store
    Email: privacy@themediastore.com.au

    We will aim to respond to your concerns as quickly as possible.